Genuine parts support helpline 0344 871 1540

At Baxi we make sure all our parts are vigorously tried and tested to guarantee outstanding reliability as standard. Like you, we put quality first, so when you use Baxi Genuine Parts you'll ensure safety and longevity of a Baxi boiler, avoiding any problems that could occur from using alternative parts.

Here's what could go wrong using alternative or counterfeit parts in a Baxi boiler and why you should always ask for Baxi Genuine Parts:

Heat exchanger

How to identify a Baxi Genuine heat exchanger?


-
Properly welded hydraulic fixings
- Correct specification hydraulic connections and fixings
- Completely sealed and separated domestic hot water and central heating water
- Manufacturer's details, date and batch number

What could go wrong using an alternatively sourced Heat Exchanger?


X
When put under too much tension fixings could break
X Leaks causing damage to boiler and/or your customer's property
X Domestic hot water side of heat exchanger could become contaminated causing health and safety issues
X If you don't know who manufactured it, you can't claim under warranty as it is untraceable

Fans

How to identify a Baxi Genuine fan?

- Smooth rotor motion
- Dedicated earthing points
- Thermal cut-out on motor
- Seals and gaskets provided with the fan
- Manufacturer's details, date and batch number

What could go wrong using an alternatively sourced fan?

X Refurbished fans can be unbalanced, noisy and fail quicker
X If you don't know where to earth the fan assembly, you can risk making the casing live
X Motor could over heat severely, shortening the life of the fan and cause fire
X You might not know what temperature specification sealant is required for safe operation
X Risk of high voltage shock

PCB's

Why ask for a Baxi Genuine PCB?

- Quality and original components
- Intact 'warranty void' sticker
- Components working individually and not bridged
- No scorch marks on board
- Quality soldering

What could go wrong using an alternatively sourced PCB?

X Replacement or inferior PCB components will shorten the life of the board
X If the sticker is not intact, the PCB has been tampered with and should not be installed
X Bridged components may cause short circuits, damaging the board and the other components
X Scorch marks show poor workmanship and can lead to overheating and failure
X Components may become detached in transit, causing the board to fail and damaging other parts in the boiler

Find a part

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Find a stockist

Use our helpful tool to find your nearest Baxi Genuine Parts stockist

Why Genuine Parts?

Just because a counterfeit boiler part fits our product, doesn't mean they are manufactured to the same standard. Copy parts can be poor quality, unreliable and dangerous.